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Tickets

Tickets create private support channels, panels, staff workflows, and transcripts.

Plan Required​

Normal.

Required Bot Permissions​

  • Manage Channels
  • Send Messages
  • Embed Links
  • Attach Files
  • Read Message History

Setup​

/modules enable tickets
/tickets config
/panel create
/panel option-add
/panel question-bulk-add
/panel generate
/close

Example Setup​

/tickets config category:<open category> closed_category:<closed category> transcript_channel:<transcripts> support_role:<support role>
/panel create name:support title:Support description:Choose the support request you need.
/panel option-add panel:support option_key:license-help label:License Help modal_enabled:true
/panel option-add panel:support option_key:setup-help label:Setup Help modal_enabled:true
/panel question-bulk-add panel:support option_keys:license-help,setup-help replace_existing:true questions:[{"question_id":"server-id","label":"Server ID","style":"short","required":true,"max_length":24},{"question_id":"issue","label":"Command run or issue","style":"paragraph","required":true,"max_length":1500},{"question_id":"error-details","label":"Error message or reproduction details","style":"paragraph","required":false,"max_length":1000}]
/panel generate name:support channel:<support channel>

option_keys accepts one key or a comma-separated list. Bulk operations validate every option and question before writing. Merge mode updates matching question_id values and keeps the supplied questions in JSON order. replace_existing:true replaces each target option's question list.

Discord modals support no more than five text inputs. The questions slash-command option accepts up to 6,000 characters.

Testing​

Open a test ticket, add a staff member, rename it, close it, and confirm transcript output.

Common Issues​

  • Ticket channel is not created: check Manage Channels.
  • Staff cannot see tickets: check support role permissions.
  • Transcript missing: check transcript channel and Attach Files.
/claim
/add
/remove
/rename